Concerns and Complaints

Our policy provides staff members, parents/caregivers, and the wider school community with clear guidelines for raising and resolving concerns and complaints.

We encourage open communication and prefer that you come to us to talk through any issues rather than discussing them in the community.

We have procedures in place to ensure that complaints and concerns are handled appropriately. Our procedures enable us to:

maintain a safe environment for our students and staff
treat all people fairly, transparently, and with dignity and respect
resolve matters of concern early, if possible
respond to feedback and concerns constructively
deal with complaints fairly, effectively, and in a timely manner
take into account individual circumstances
maintain confidentiality
preserve and enhance school and community relationships
monitor and record complaints and concerns about student safety and wellbeing

You can find all information regarding our school policy and procedures around concerns and complaints, including links for any relevant forms, by copy and pasting the following URL:

https://pongaroa.schooldocs.co.nz/

Then select 'Parents and Whanau', followed by 'Quick Links for Parents'