Concerns and Complaints

Concerns and Complaints

Our policy provides staff members, parents/caregivers, and the wider school community with clear guidelines for raising and resolving concerns and complaints.

We encourage open communication and prefer that you come to us to talk through any issues rather than discussing them in the community.

We have procedures in place to ensure that complaints and concerns are handled appropriately. Our procedures enable us to:

• maintain a safe environment for our students and staff

• treat all people fairly, transparently, and with dignity and respect

• resolve matters of concern early, if possible

• respond to feedback and concerns constructively

• deal with complaints fairly, effectively, and in a timely manner

• take into account individual circumstances

• maintain confidentiality

• preserve and enhance school and community relationships

• monitor and record complaints and concerns about student safety and wellbeing

You can find all information regarding our school policy and procedures around concerns and complaints, including links for any relevant forms, by copy and pasting the following URL:

https://pongaroa.schooldocs.co.nz/

Then select 'Parents and Whanau', followed by 'Quick Links for Parents'